FRIENDS & FAMILY
Correct Solutions' Customer Care is our in-house call center that provides inmates' friends and family a way to stay connected with their loved ones. Our customer service offers live phone support, as well as a web payment portal, for setting up and adding funds to phone accounts.
Live Operator Customer Support: 877-618-3516
Or Visit www.CSGpay.com
Our Customer Service representatives make it a priority to get YOU connected with your loved ones. With the different Pre-Paid Calling options, as shown below, family and friends can set up and add funds to their account so they can stay in touch.
Payment transactions are updated in REAL TIME allowing the inmate to start making calls right away. To set up a pre-paid account now, call our Customer Care Center at the number above, or click on the link to be sent to our online payment site.
Call Center Hours of Operation:
Mon. - Sat. 8am - 10pm (Central time)
PRE-PAID CALLING SERVICES
PRE-PAID COLLECT ACCOUNT
Prepaid collect calls are collect calls paid for in advance. The inmate’s family and friends can deposit money to an account associated with their telephone number, so it can be used only to call telephones designated by the account holder. In the event that an inmate calls a number where a collect call cannot be billed, a complimentary, one time call is allowed. During this call, the parties will be instructed that future calls to this number will require setup of a prepaid account. Called parties will also be given the telephone number and website information for Correct Solutions Group’s call center to establish accounts.
PIN DEBIT ACCOUNT
Correct Solutions Group’s PIN debit account system allows inmates to place calls utilizing the funds maintained in the inmates’ individual PIN-based accounts. In addition, Correct Solutions Group can integrate it’s software with the correctional facility’s jail management system or commissary software package to provide PIN Debit service with minimal administrative burden. The inmate’s family and friends can deposit money to a PIN Debit account, if the Facility provides this option, so it can be used to call any telephone number.
Inmates may purchase phone cards to make telephone calls at discounted rates, if the Facility provides this option. Typically, Correct Solutions Group will sell phone cards through the correctional facility’s commissary vendor. Our phone cards are an integrated part of Correct Solutions Group’s Commander Nexus Call Control System. This system maintains all call control features during phone card calls and provides reporting capability directly to the facility for all phone card transactions.
You can also deposit funds into an inmate’s Commissary account, if the Facility provides this option. This allows the inmate to use the funds in his/her account for items they can purchase in Commissary, if the facility provides this option. Furthermore, the inmate can choose to purchase phone cards through this method of payment.
QUESTIONS? Check out our FAQ page