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Who is Correct Solutions?

Correct Solutions is the exclusive provider of inmate telephone service at a jail where an inmate is attempting to call you. The only calls allowed from correctional facilities are prepaid calls from the one company contracted by the correctional facility to provide inmate phone service.


What is the best way to open an account?

Customers must setup their profile before depositing funds. 2 ways to setup a new account/profile: By contacting Customer Service @ 877.618.3516 or through our Customer Portal website by clicking here. A valid email address and billing address is required when setting up a customer profile. Once your profile is created, you will receive an email with a link that will allow you to set up your password so that you may Login to the Customer Portal to make deposits and view transaction history.


How can I make a deposit?

Once you create your Customer Profile, you can then make deposits into your phone account or to an inmate's PIN Debit phone account.

There are 5 payment options for customers to use to make a deposit.

  • By Phone – Call our Customer Service at 877-618-3516

  • By Web – using our Customer Portal here

  • By Mobile App (for both Apple & Android devices)

  • By Automated Payment System – Call our Customer Service line and choose option 2.

  • By Kiosk – in the Lobby of participating Facilities

To make a payment with any of the options above, you may use a credit card (Visa, MasterCard, or Discover) and at the Kiosk, you may also pay with cash.

The maximum deposit amount for a credit card transaction is $50. When making a payment on an account using a credit/debit card, you will be charged a convenience processing fee. Another option is to send in a U.S. Postal Money Order where there is no extra fee required.

For more information about these payment options, please contact Customer Service or visit this FAQ page on our Customer Portal.


How is telephone usage determined?

Phone privileges are established by each individual correctional facility. This includes the hours each day the phones are available, the time limit on calls and in some cases what numbers are allowed to be called. Correct Solutions does not determine the allowed hours of operation or call length. All of the correctional facilities calls are recorded and monitored.


How do I block my number?

If you would like to stop all calls from a correctional facility serviced by Correct Solutions, please contact Correct Solutions at 877-618-3516 to request your number to be blocked from all future calls. Correct Solutions does not charge a fee for blocking your number from the facility.


Why are some calls blocked?

Billing limit with local telephone companies.

Correct Solutions has an allowed dollar amount of collect calls on a per ANI (number) that will be billed through your Local Telephone Company. When the dollar amount of calls accepted on your phone number has exceeded this billing limit (high toll) within a 30 day period, your number is automatically blocked.


Alternative or wireless carrier refuse to bill calls.

The local or wireless telephone company you have chosen does not provide billing for collect calls. To receive calls you will need to open an account directly with Correct Solutions.


Correct Solutions prepaid account out of funds.

You have an existing Prepaid Account with Correct Solutions and your account balance does not have available funds. Please check your account balance and make a payment by calling Customer Service.


Local telephone company collect call block.

Your local telephone company has a collect call block on your phone line with or without your knowledge. If you wish to have the block removed, you will need to contact your local telephone company. This request may take 2-3 days to complete. If you would like to receive calls today you can call Customer Service to open a Correct Solutions Prepaid Account.


Customer requested block.

The person who is responsible for this phone number requested Customer Service to block your number.


Jail requested block.

The Jail has placed a block on your number. To have your number unblocked, please contact the Jail to have the block on your phone number removed, if allowed.


Why are some calls disconnected?

Calls may be disconnected if any of the following activities occur during a call:

  • Stop talking without hanging up.

  • Attempts to make a 3-way call.

  • Attempt to answer Call Waiting.

  • Attempt to put a call on hold.

  • Attempt to transfer a call in a PBX setting.

  • Use of a cordless phone (static & signal strength).

  • Use of a wireless phone (dropped cell tower or static).


Frequently Asked Questions

For more Account/Deposit related FAQs, click here

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